FREE Live Training - CSM RevUP Masterclass

Hey CS Pros!

2024 continues to be the year of revenue in Customer Success.

Being held accountable to a revenue metric is not new in SaaS, but for some of us in Customer Success it can be quite daunting. Most people in CS know that they have to own the Net Revenue Retention (NRR) number and ensure that customer do not churn and continue to renew with their product or service. But how the heck do you do that?

I personally believe that there is very little out there when it comes to training materials that help you feel comfortable talking money.

Because let’s be honest, money is why we are all here. So money = revenue right? But who cares about revenue?

Revenue is what your company is trying to make.
Revenue is what your customers are trying to grow.
Money is what you are paid for increasing revenue.

Who runs the world? Revenue!

But how the heck do you focus on revenue as a CSM???

…Talk to your customers regularly 

…Use data to show value 

…Create a success plan

…Make sure you have strong follow up emails 

…Secure an upsell in a QBR

…Create playbooks for scale

…Then do it again, and again and again….

Ummmmm whaaaat?! 🤯

How the heck are you going to do all this AND hit your NRR numbers this year? 

Developing the perfect formula to be revenue minded strategic CSM takes YEARS.

But you know how you can do this faster?

🪜Getting a step by step guide on what you need to do and in which order.

Not just a bunch of LinkedIn posts, blog articles, and podcasts you have saved in a folder..

✅You need a strategic revenue plan.

✅You need to build meaningful relationships with clients.

✅You need to be able to handle upsell objections.

✅You need to make sure you ask the right discovery questions.

BUT HOW DO I GET ALL OF THIS?!?! 

Come to my FREE masterclass and find out!

🎟️ Join in on Wednesday, June 26, 2024 for a FREE “CSM RevUP Masterclass” - where I teach you the strategies, playbooks, and skills to become a superstar CSM.

If you want some help before the live webinar training then feel free to check out my free guide on how to make sure you focus on revenue and customer outcomes in your next quarterly business review!

If you are struggling to manage your customers or your responsibilities...You probably need this guide to help you unlock revenue in your next business review with your customer.