Still letting your calendar run you?

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Hey CS Pro,

Let’s be real. If your calendar is packed but you’re still behind on strategic goals, you’ve got a prioritization problem… not a time problem.

This week on the podcast, I’m breaking down exactly how to reclaim your calendar and finally run your week like a CEO.

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The real reason you’re overwhelmed

It’s not your inbox. It’s not your customer load. It’s how you start your day.

If you’re still opening Slack and trying to hit inbox zero first thing in the morning, you’re already on the back foot. You’re reacting instead of leading.

This episode dives into the 3 most common time traps CS pros fall into:

1. Reactive planning – letting your inbox set the agenda

2. Treating all accounts equally – giving too much time to the wrong customers

3. No CEO time – staying in the weeds instead of zooming out to strategize

Here’s the truth: You can’t be strategic when every hour is booked reacting to noise. Being busy is not the same as being impactful. That’s where CEO time comes in… and it will change everything.

How to actually own your calendar

I’m obsessed with time blocking. Not because I’m type-A (okay, maybe a little), but because it gives me the structure to focus on what matters.

Here’s my weekly blueprint:

• Monday: Personal development + strategy planning

• Wednesday: Full-day CEO time (yes, zero meetings)

• Friday: 90-minute block for learning, reflection, and planning ahead

Everything has a purpose. Every block is protected.

But here’s the catch: Don’t just put “busy” in your calendar. Label it like it’s a customer meeting. Give it an agenda. Attach the slides you’ll work on. Treat it like the revenue session it is.

Want to start small? Create just one new block this week. Maybe it’s a two-hour QBR strategy session. Maybe it’s a learning window on Friday afternoon. Whatever it is… name it, own it, and protect it.

Color coding, theming, and setting expectations

One of my favorite calendar hacks? Theming and color coding.

Here’s how I do it:

• Wednesdays = Revenue Days

• Tuesdays/Thursdays = Customer Days

• Mondays = Internal or Meeting-heavy

I even told my global team when I was managing across time zones:

• Tuesdays were for early APAC calls

• Thursdays were for late US syncs

• Wednesdays were sacred strategy time

When I started blocking time and communicating it clearly, the game changed. I wasn’t drowning in meetings anymore. I had energy, clarity, and time to build frameworks that drove real revenue.

So here’s your reminder: Your calendar should work for you, not against you.

3 Takeaways

1. Stop reacting, start blocking

If your day starts with email or Slack, you’re already behind. Time block the first hour for strategy, not inbox chaos.

2. Use the 80/20 rule on your accounts

80% of your time should be spent on the 20% of accounts that move the needle. Stop giving equal energy to customers that aren’t driving outcomes.

3. Book meetings with yourself like a CEO

Don’t just block “focus time.” Title it like a strategic session. Add agendas. Protect it like you would any customer call.

This episode is packed with practical tips to help you shift from reactive to proactive and finally own your week like the revenue leader you are.

Have a listen to the latest podcast:

That's all for now.

If you have any questions or suggestions, please feel free to contact us.

Cheers to your CS success,

Anika

PS - CSM RevUP Academy is currently open for enrollment, but doors are closing in 24 hours! Get into the best Revenue Training Course for CS Pros before time runs out!