Hi {{first_name}},

Thank you so much to everyone who came out to The Customer Success Pro Live in London last night. After our debut in New York this summer, bringing the podcast home to London was a big moment for me, and the room was full of CS Pros who came ready to talk about the things that actually move the needle. 💗

A huge thank you to our partner, Board Intelligence, for opening their doors and making the whole evening possible. We could not have pulled this off without their generosity and support.

I also want to give a heartfelt thank you to our incredible panel for sharing their wisdom and honesty on stage: Alec Gillespie (Board Intelligence), Rob Zambito (Scaled Success), and Natasha Evans (Hook). The conversation on revenue forecasting and predicting renewals before they happen was one of the most practical we have recorded. Please connect with them on LinkedIn and let them know how much you enjoyed it.

If you couldn’t join is live, don’t worry we will be publishing the full recording on our YouTube channel very soon, so keep an eye out.

The Customer Success community is one that I truly cherish, and I love that we keep finding reasons to meet IRL rather than behind a screen. Every one of these events is a reminder of why I do this.

On Tuesday, Oct 6 at 6pm we are taking The Customer Success Pro Live to Amsterdam, in partnership with Channable, who are hosting us at their offices.

The topic is Helping CSMs Beat Churn with AI-Built Playbooks. We will dig into how CS leaders are using AI to turn what their top performers do into playbooks and training the whole team can run, so beating churn stops depending on 1 or 2 people.

Joining me on the panel: Io Michels (Head of Customer Success, Channable), Elena Cocco (CRO, AlisQI), and Sareena Hirani (AVP of Customer Success, Amplitude).

Doors and drinks open at 6pm, the live panel recording with audience Q&A kicks off at 6:45pm, and we will be networking with drinks and nibbles until 9pm. It is free to attend, registration is approval-based, and space is limited, so please RSVP early.

Cannot make it to Amsterdam in person? Do not worry. I am hosting a free virtual RevUP Masterclass on Sept 23 where I will walk through the CS Revenue Framework and how to connect product usage to the business outcomes that win renewals.

Thank you so much to this entire CS community, ILYSM. 💗

With so much gratitude,
Anika

ps. Stay up to date on everything we have coming on our events page.