Hey {{first_name | CS Pro}},
I have news that I have been waiting to share, and I am so excited it is finally happening!!!
On September 10, 2026, we are recording The Customer Success Pro Podcast LIVE in London. FINALLY ON HOME TURF!
This is not a webinar. This is the real thing, in a room, with real people, real conversations, and the kind of energy you only get when the CS community is together in person. We are bringing the show to life with a panel of leaders who have built forecasting that holds up in front of a CRO, and you get to be in the room while it happens.
The topic: Revenue Forecasting and Predicting Renewals Before They Happen. Because most CS forecasts are still a gut call in a spreadsheet, and health scores stay green right up until the day a customer tells you they are leaving.
Hosted in partnership with Board Intelligence.
The panel
Anika Zubair, Host, The Customer Success Pro Podcast
Alec Gillespie, Director of Global Customer Success, Board Intelligence
Rob Zambito, Founder, Scaled Success
Natasha Evans, VP of Customer Growth, Hook
The evening agenda:
6:00pm: Arrivals and drinks
6:30pm: Welcome from The Customer Success Pro
6:45pm: Live panel recording and audience Q&A
7:30pm to 9:00pm: Networking, drinks, and nibbles
What you'll walk away with
Which signals actually predict a renewal, and which health score inputs are just noise
How to build a CS forecast your CFO and CRO will trust, and how to defend it when the number moves
How to catch an at risk renewal a full quarter out, while there is still time to save it
The honest version, including the forecasts these leaders called wrong and what they changed afterwards
🎟 RSVP here: https://luma.com/k8718x8p
And this is only the beginning. We are hoping to host in person events once a quarter, both in London and around the globe!
In 2026 we are working hard to bring the CS community together around the world, in different cities, throughout the year. More events are coming in the months ahead, and I want you to be the first to know when and where.
If you want to be notified the moment a new city is announced, sign up on our events page: https://www.thecustomersuccesspro.com/events
For now, London is calling!
See you in London,
Anika
Ps. Feel free to forward this email to your London CS bestie, and we hope to see you there. There are only 20 seats left for this live event, so RSVP soon!
