Hey {{first_name | CS Pro}},
I have news that I have been waiting to share, and I am so excited it is finally happening!!!
On June 25, 2026, we are recording The Customer Success Pro Podcast LIVE for the very first time, in New York City.
This is not a webinar. This is the real thing, in a room, with real people, real conversations, and the kind of energy you only get when the CS community is together in person. We are bringing the show to life with a panel of leaders who are redefining what Customer Success can be, and you get to be in the room while it happens.
The panel
Anika Zubair, Host, The Customer Success Pro Podcast
Cassie Vaughn, Global Head of Growth Strategy, Clay
Chad Horenfeldt, Head of Customer Success, Avoca
Malin Skoglund, VP of Growth & Strategic Deployment, Planhat
The evening agenda:
5:30pm: Arrivals and drinks
6:00pm: Welcome from The Customer Success Pro
6:20pm: Live panel recording and audience Q&A
7:00pm to 8:00pm: Networking, drinks, and nibbles
What you'll walk away with
A clear view of where AI actually earns its keep in CS today, versus where it's still hype
How leading teams are structuring their CS tech stack around AI, and the order they added tools in
Practical plays you can take back to your team this quarter, not a year from now
The honest version, including what these leaders got wrong before they got it right
🎟 RSVP here: https://luma.com/m9ndhb0i
And NYC is only the beginning.
In 2026 we are working hard to bring the CS community together around the world, in different cities, throughout the year. More events are coming in the months ahead, and I want you to be the first to know when and where.
If you want to be notified the moment a new city is announced, sign up on our events page: https://www.thecustomersuccesspro.com/events
For now, all eyes are on New York.
Feel free to forward this email to your NYC bestie, and we hope to see you there. There are only 20 seats left for this live event, so RSVP soon!
See you in NYC,
Anika
Ps. There are only 20 seats left, RSVP now. Hope to see you soon!
