Archive

Are your customers quietly planning to churn?

Fix your first 90 days now

Anika Zubair

TCSP Newsletter

Strategic CS isn’t a title, it’s a mindset

Sep 3, 2025

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7 min read

Strategic CS isn’t a title, it’s a mindset

Think bigger than product adoption

Anika Zubair

TCSP Newsletter

Revenue is YOUR number too (and here’s why)

Sep 2, 2025

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3 min read

Revenue is YOUR number too (and here’s why)

Stop firefighting and start building a revenue strategy that works

Anika Zubair

TCSP Newsletter

What to say when your product roadmap is late

Aug 27, 2025

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7 min read

What to say when your product roadmap is late

Handle delays with confidence

Anika Zubair

TCSP Newsletter

Aug 20, 2025

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9 min read

Why great CSMs fail as CS leaders

Stop managing, start multiplying

Anika Zubair

TCSP Newsletter

Are you the only one fighting for the customer?

Aug 13, 2025

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7 min read

Are you the only one fighting for the customer?

Shift into company-wide success

Anika Zubair

TCSP Newsletter

From Customer Service to Success... What’s the Secret?

Aug 6, 2025

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6 min read

From Customer Service to Success... What’s the Secret?

Unlock growth hiding in support

Anika Zubair

Jul 30, 2025

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7 min read

Still waiting on that CS promotion?

Build a plan, get promoted faster

Anika Zubair

TCSP Newsletter

Jul 23, 2025

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8 min read

This CS skill closes renewals

Turn silence into your superpower

Anika Zubair

TCSP Newsletter

Jul 16, 2025

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7 min read

Still letting your calendar run you?

Stop firefighting, start planning better

Anika Zubair

TCSP Newsletter

Are your customers getting value fast enough?

Jul 9, 2025

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7 min read

Are your customers getting value fast enough?

Time to Value = Retention Rocket Fuel

Anika Zubair

Podcast

You’re segmenting wrong (and it’s costing you)

Jul 2, 2025

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8 min read

You’re segmenting wrong (and it’s costing you)

Segmentation that actually drives results

Anika Zubair

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Are your customers quietly planning to churn?

Strategic CS isn’t a title, it’s a mindset

Revenue is YOUR number too (and here’s why)

What to say when your product roadmap is late

Why great CSMs fail as CS leaders

Are you the only one fighting for the customer?

From Customer Service to Success... What’s the Secret?

Still waiting on that CS promotion?

This CS skill closes renewals

Still letting your calendar run you?

Are your customers getting value fast enough?

You’re segmenting wrong (and it’s costing you)

The Customer Success Pro's Newsletter

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