How to lead without rigid playbooks
Inside Okta’s scaled CS engine
The truth about “healthy” customers
Real talk on what actually works
Segmentation that actually drives results
Start Retention on Day One
It’s not Sales. It’s not Product. Here’s who your real partner in revenue is...
Expansion’s biggest misstep revealed
Start adding real value daily
A game-changing CS skill
Customer personalization at scale
The Data Strategy That Stops Churn
